Review pickup orders before leaving and contact us promptly for eligible shipped-order issues
Last updated: July 2026
Important: Checkout may offer pay at pickup for eligible mango carts and online payment for non-mango carts. Refund eligibility depends on order status, fulfillment method, product condition, timing, and applicable law.
SHRISH LLC operates a preorder business for seasonal food items and specialty products. Orders may be fulfilled by local pickup or, for eligible non-mango items, shipping when checkout shows that option. Pickup refund decisions are tied to inspection at pickup. Shipped-order concerns must be reported promptly after delivery.
You are responsible for checking your order carefully at pickup before leaving. Please confirm all of the following before you depart:
If there is any issue with the order, it must be raised with us at pickup and before you leave the pickup location.
Once you take your order and leave the pickup location, there is no refund. This applies to all items sold by SHRISH LLC. By leaving with the order, you acknowledge that you had the chance to inspect it before departure.
This policy does not limit any rights that cannot be waived under applicable law, including rights relating to unsafe, adulterated, mislabeled, recalled, or legally nonconforming products.
The following additional terms apply to sweets, pickles, podi, chutneys, snacks, and other specialty food items sold by SHRISH LLC:
Customers with food allergies, sensitivities, medical dietary restrictions, pregnancy-related concerns, or spice tolerance concerns must review product information and contact SHRISH LLC before ordering or before accepting the product at pickup. Products may contain or be prepared with peanut/groundnut oil and other major allergens, including milk, egg, fish, crustacean shellfish, tree nuts, peanuts, wheat, soybeans, and sesame.
Products may be manufactured, processed, packed, stored, transported, or handled in facilities or environments that also handle peanuts, tree nuts, milk, eggs, wheat, soy, sesame, fish, and shellfish. Cross-contact may occur even when an allergen is not intentionally listed as an ingredient. If you have a severe or life-threatening food allergy, consult a physician before ordering and contact us before placing an order.
Ingredients, spice level, labels, packaging, and product appearance may vary by supplier batch. Product images are for illustration only. Allergy concerns, spice preference, taste preference, or ingredient questions raised after leaving the pickup location are not eligible for refund unless required by applicable law.
If a genuine issue is identified before you leave the pickup location, we may, at our discretion:
These decisions are made case by case based on availability, product condition, and the nature of the issue.
Some products and varieties depend on incoming shipments and seasonal availability. Placing an order does not guarantee final availability. Some varieties may not arrive even after orders are placed.
In that situation, SHRISH LLC reserves the right to cancel all or part of an order, postpone fulfillment, or try to accommodate the item in a future shipment or next delivery cycle.
Pickup locations, dates, and times may change due to operational needs, venue availability, weather, safety concerns, supplier delays, shipment delays, or other factors outside our control. We will make reasonable efforts to notify customers using the contact information on file.
No refund is owed solely because of a pickup location or schedule change if the order remains available for pickup at an updated location or time, unless applicable law requires otherwise.
Shipping is available only for eligible items when checkout shows shipping as an option. Mangoes are excluded from shipping unless SHRISH LLC clearly states otherwise. For shipped orders, you must contact us promptly after delivery if items are missing, incorrect, damaged, or otherwise materially different from the confirmed order.
We may request photos, packaging details, tracking information, and other reasonable information before deciding whether to replace an item, issue a partial or full refund, provide a credit, or take another corrective step. We are not responsible for spoilage, quality changes, or damage caused by incorrect address entry, carrier delay, missed delivery, weather exposure after delivery, improper storage, or handling after delivery, except where applicable law requires otherwise.
If you do not appear during the designated pickup time, your order may be marked as a no-show. SHRISH LLC is not obligated to hold, redeliver, or reschedule no-show orders. Customers with repeated no-shows may be restricted from placing future orders, subject to applicable law.
If you need to cancel or modify an order before pickup, contact us as early as possible. We will try to accommodate reasonable requests, but once an order has been prepared, packed, or committed for pickup, changes may not be possible.
SHRISH LLC reserves the right to cancel an order, decline service, or refuse a transaction at any time, subject to applicable law. This may occur for availability reasons, operational issues, repeated no-shows, suspected misuse, abusive behavior, inaccurate customer information, or other legitimate business reasons.
If we learn of a recall, supplier safety notice, contamination concern, allergen issue, regulatory issue, or other product-safety concern, we may cancel orders, remove products, contact affected customers, offer replacement, issue refund, or take other steps we determine are appropriate or legally required.
If you have a concern about an order, contact us promptly with your order number, pickup location, description of the issue, and any photos or details that may help us review the concern. We will make reasonable efforts to resolve legitimate issues directly before either party considers a formal dispute.
For shipped orders, carrier tracking showing "Delivered" to the address you provided is conclusive proof of delivery. We are not responsible for theft, weather exposure, or spoilage occurring after delivery, including packages left unattended at the delivery location. Responsibility for the package passes to you at the carrier-recorded delivery time. If tracking shows delivered but you cannot locate the package, check with household members, neighbors, and the carrier first; we may ask you to file a carrier claim or police report before considering any remedy.
Damage, missing-item, or incorrect-item claims for shipped orders must be reported within 48 hours of delivery and must include clear photos of the outer box (including the shipping label), interior packing, and affected items. Keep all packaging until your claim is resolved. Claims made outside this window or without evidence may be declined. Normal transit characteristics of handcrafted foods — oil separation, settling, minor surface-oil seepage, or texture changes from ambient temperature — are not defects and are not refundable. Because our products are perishable foods, returns are not accepted; approved remedies (replacement, credit, or refund) are chosen by us in good faith, except where applicable law requires otherwise.
Please contact us before disputing a charge — most issues are resolved quickly. We contest chargebacks we believe are invalid using delivery tracking, order records, and communications history. Fraudulent chargebacks or a pattern of repeated claims may result in refusal of future service and recovery of costs as permitted by law.
For pickup issues raised before leaving the pickup location, or for order questions before pickup, contact us at: